TS 104 | Course Introduction and Application Information

Course Name
Communication in Health Services
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
TS 104
Spring
1
2
2
4

Prerequisites
None
Course Language
Turkish
Course Type
Required
Course Level
Short Cycle
Course Coordinator -
Course Lecturer(s)
Assistant(s)
Course Objectives This course aims to teach the students; the basic features of communication,; understand her/himself and the others and learn what to do to communicate effectively with people and patient
Course Description The students who succeeded in this course;
  • will be able to describe the basic structure and features of communication
  • will be able to describe the basic features of verbal and nonverbal communication
  • will be able to show effective verbal commication and listening skills
  • will be able to explain the importance of empathy
  • will be able to communicate effectively with patients and relatives of the patients
Course Content Introduction, Oral communication, verbal communication , Non-verbal communication, Body language , Gestures and facial expressions, Active Listening, Interpersonal communication and ethical principles, Communication with patient and relative’s patient, Follow-up film and discussion.

 



Course Category

Core Courses
Major Area Courses
Supportive Courses
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Introduction to the course Introduction to the communication Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.1-23
2 What is communication? Communication process and its basic elements Ergin, Akif, Sağlık Hizmetlerinde İletişim, Ankara (2011): Anı Yayıncılık.
3 Oral communication Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.27-32
4 Written communication Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.51-68
5 Non-verbal communication Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.71-96
6 Non-verbal communication, gesture and facial expression Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.32-48
7 Empathy Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.161-181 Film “Benim Çocuğum”
8 Midterm exam
9 Active Listening and speaking Ergin, Akif, Sağlık Hizmetlerinde İletişim, Ankara (2011): Anı Yayıncılık. S.s.62-67
10 Active Listening Ergin, Akif, Sağlık Hizmetlerinde İletişim, Ankara (2011): Anı Yayıncılık. S.s.62-67
11 Interpersonal communication and ethical principles Ergin, Akif, Sağlık Hizmetlerinde İletişim, Ankara (2011): Anı Yayıncılık. S.s.62-67
12 Communication with patient and relative’s patient Ergin, Akif, Sağlık Hizmetlerinde İletişim, Ankara (2011): Anı Yayıncılık. S.s.62-67
13 Follow-up film and discussion Bahar, Emel, İletişim, Ankara (2016):Detay Yayıncılık. S.s.185-206
14 Follow-up film and discussion
15 General
16 Final exam

 

Course Notes/Textbooks 1. Telman N., Ünsal P. İnsan İlişkilerinde İletişim, Epsilon Yayınları,2009.\n2. Matthew Mc Cay, Patrick Fenning, Martha Davis. Çeviren: Özgür Gelbal. İletişim Becerileri. HYB Yayınları, 2009\n3. Demet Gürüz, İletişim Becerileri, (Anlamak-Anlatmak-Anlaşmak). Nobel Yayın Dağıtım, 2013 \n4. Lecture notes and sources to be determined by the instructor
Suggested Readings/Materials

• Demir, Yüksel, Sağlık Hizmetlerinde Sağlıklı İletişim (2016): Nobel Yayıncılık

Öğretim elemanı tarafından düzenlenecek notlar ve diğer kaynaklar

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Homework / Assignments
2
20
Presentation / Jury
Project
Seminar / Workshop
Portfolios
Midterms / Oral Exams
1
40
Final / Oral Exam
1
40
Total

Weighting of Semester Activities on the Final Grade
60
Weighting of End-of-Semester Activities on the Final Grade
40
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
Including exam week: 16 x total hours
16
1
16
Laboratory / Application Hours
Including exam week: 16 x total hours
16
2
Study Hours Out of Class
15
2
Field Work
Quizzes / Studio Critiques
Homework / Assignments
2
5
Presentation / Jury
Project
Seminar / Workshop
Portfolios
Midterms / Oral Exams
1
10
Final / Oral Exam
1
12
    Total
110

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have the required contemporary theoretical and practical knowledge in his/her field

2

To use the material and technology related to his/her field, and make their maintenance, use the information and communication technologies at basic level

3

To have the competency to recognize the problems in his/her field, analyze them, develop evidence-based solutions and have the ability to share their suggestions with others

4

To be aware of legal responsibilities, conduct basic studies in her/his field independently

5

To communicate with patients, relatives and colleagues properly, comprehensively, honestly and explicitly, transfer his/her thoughts and knowledge through written and oral communication

6

To take responsibility as an active team member during the practices in his/her field

7

To commentate and evaluate the scientific information with a critical approach by the help of knowledge gained in his/her field

8

To comprehend the importance of lifelong learning, to determine and meet her/his learning needs, to develop herself/himself by monitoring the development in science and technology

9

To act by considering the universal ethical values, social and cultural characteristics

10

To know the concepts of occupational safety, patient safety, environmental protection and quality, and fulfill the requirements

11

To be able to follow information in his field and communicate with colleagues in English at least a level of European Language Portfolio A2 General Level

12

To document the patient information by using medical terminology effectively and efficiently

13

To determine the needs according to the requirements of the service and carry out activities for development in the field of medical documentation and secretariat

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest